The error message you’re seeing indicates that there’s a mismatch between how you initially signed up for an account on brookbushinstitute.com and the method you are trying to use to log in. Essentially, we use different methods of authentication, such as email/password, Facebook login, or Google login, and you need to log in using the same method you originally used to create your account. Here’s why this happens:
Different Authentication Methods: If you signed up using your Facebook or Google account, the platform doesn't associate your email and password directly with your account. Instead, it links your account to your Facebook or Google credentials. This means trying to log in with just your email and password won’t work, and vice versa.
No Switching Between Login Methods: Once you’ve created your account through a specific method (e.g., Facebook login or Google login), you can’t switch to a different method for login. This prevents confusion and ensures that your credentials are consistently linked to one method of authentication.
How to Fix This:
If you signed up using Facebook or Google: Make sure you are selecting the Facebook or Google login options when logging in. Don't use the email and password option.
If you signed up with email and password: Use the email and password login option to access your account.
Forgotten Login Method: If you’re not sure which method you used to sign up, try logging in with both the email/password and the Facebook/Google options to see if either works. You can also try recovering your password if you used an email for sign-up.
If you're still unable to log in, you can contact the support team at Brookbush Institute to clarify your account's login method and get further assistance - https://brookbushinstitute.com/contact-us